Leader Role Resources

Please note this selection is not meant to be comprehensive or complete, and inclusion is not necessarily an endorsement by the CPSO.

Practice Management

Courses, eLearning Modules

• Ontario Medical Association Webinars
  Practice Management, series of 10 webinars providing a business overview to physicians on concepts required to operate efficient practices. Topics: patient enrollment models; health privacy issues in the clinical setting; providing virtual care; optimizing practice efficiency (scheduling, human resources, documentation); medicolegal challenges; challenging patient encounters; online appointment booking; transitioning to an FHO.
• Canadian Medical Protective Association Workshops
  Two-step program aims to support physicians in making improvements to their test follow-up processes. The Test Results Follow Up workshop is designed to help physicians build a reliable follow-up system for test results in their practice. Participants who complete this workshop are eligible to apply for the Commitment to Change (CTC) program. The CTC program provides participants access to a CMPA Commitment Coach who will help them identify and set achievable goals for meaningful improvements in their test follow-up techniques.
• The Physician Leadership Institute, Canadian Medical Association
  Offers leadership programs for physicians and healthcare organizations to create a better future of care. Available in on-demand and live formats for individuals and teams. Includes programs in the areas of: communication and collaboration; team leadership; influence and advocacy; systems leadership and medical culture.
• Theatre Arts: Surgical Safety Course, Canadian Medical Protective Association
  Two-day intensive course designed to empower physicians and their perioperative teams to improve their operating room environment and foster a culture of safe surgical care.

Other Online Resources

• Advanced Access and Efficiency, Ontario Health, Quality
  As part of its work to foster quality improvement capacity in Ontario’s health system, Health Quality Ontario developed Advanced Access & Efficiency resources and strategies to assist primary care practices to see patients on the day they call in or on a day of their choosing. The program is designed to streamline the day, enrich the experiences of patients and increase staff satisfaction.
• Choosing Wisely Canada
  National voice for reducing unnecessary tests and treatments in Canada. Includes recommendations and resources by specialty.
• Closing or leaving a practice: Tips for primary care physicians, Canadian Medical Protective Association
  Article outlines physician responsibilities when planning to close or leave a practice due to retirement, illness or other reasons.
• Good Practices — Quality improvement — Patient safety, Canadian Medical Protective Association
  Topics include: systems thinking; framework for safe, reliable patient care.
• Managing your practice, Ontario Medical Association
  Resources, toolkits and information on how to run a medical practice, including starting, operating and closing a medical practice.
• Puddester, D., & Patel, H. (2013). The Time Management Guide. (available for purchase)
  Topics include: Basic concepts; practical tools; interpersonal skills for effective time management; investing in yourself.
• Safety Competencies Framework, Healthcare Excellence Canada
  Educates healthcare providers about patient safety and enables them to use the tools and knowledge to build and maintain a safe system to create a culture of safety across the spectrum of care.

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