Communicator Role Resources
Please note this selection is not meant to be comprehensive or complete, and inclusion is not necessarily an endorsement by the CPSO.
Patient Communication
Coaching, Courses, eLearning Modules
- Clinical Communication Program — Online, Canadian Medical Protective Association
Intensive, structured and hands-on interpersonal skills training program to enhance doctor-patient communication, and create significant behavioural and attitudinal change. Includes three-day workshop and mentoring/coaching over a period of six months. - Clinical reasoning: The impact of bias, eLearning Module, Canadian Medical Protective Association
Explores the impact of cognitive bias on patient safety. - Communication Coaching
One-on-one personalized coaching services to improve communication with patients. - Effective Communication: The key to creating reciprocal partnerships eLearning Module, Canadian Medical Protective Association
Teaches to sharing information accurately and honestly using closed-loop communication and compassionate listening skills that contribute to the improvement of reciprocal partnerships based on trust. - Informed Consent eLearning Module, Canadian Medical Protective Association
Outlines three key elements of a valid informed consent, physicians’ legal obligations to communicate to patients, and the importance of discussing and documenting risks related to prescribing medications. - Informed Discharge eLearning Module, Canadian Medical Protective Association
Explains the clinical and medico-legal importance of the discharge discussion, physicians’ obligations when delegating the discharge discussion, the role of educational handouts and the importance of documentation. - Motivational interviewing: Introduction and application, Centre for Addiction and Mental Health
Online program on clinical method of motivational interviewing, indicating its purpose, how it is used, and how it works and is used as a model for communicating care to clients and patients to establish therapeutic relationships with patients that are characterized by partnership. - Privacy and Confidentiality eLearning Module, Canadian Medical Protective Association
Describes the sharing of a patient’s personal health information in the circle of care and when a patient’s express consent is required for the release of personal health information. - Successful Patient Interactions Workshop– Online, Canadian Medical Protective Association
Helps physicians and other healthcare providers communicate more effectively with their patients.
Other Online Resources
- Best Advice Guide: Team-Based Care in the Patient’s Medical Home, College of Family Physicians of Canada
Examines the benefits of team-based care for both practice efficiency and patients’ health outcomes. - Good Practices: Physician-Patient: Patient-centred Communication, Canadian Medical Protective Association
Topics include: what patients want; challenges to communicating; dealing with conflict; overcoming barriers.
Medical Record-Keeping
Courses, eLearning Modules
- Documentation: Principles of Medical Record Keeping eLearning Module, Canadian Medical Protective Association
Reviews the principles and elements of good medical documentation. - Emergency Medicine: Optimizing Your Documentation eLearning Module, Canadian Medical Protective Association
Strategies for optimizing documentation when practising emergency medicine. - Medical Record-Keeping Workshop, University of Toronto
Interactive online program that addresses CPSO’s medical record keeping policies. Uses case-based exercises, peer assessments and training on practice tools.
Other Online Resources
- Electronic Records Handbook, Canadian Medical Protective Association
Topics include: understanding eRecords; requirements for systems and physician obligations; converting paper records to electronic form; data sharing; patient consent and rights to access records; making clinical notes; information security, confidentiality; destroying and disposing of records. - Good Practices: Physician-Patient: Documentation and record keeping, Canadian Medical Protective Association
Topics include: what/when/how to document, clinical reasoning, operative reports, informed consent, discharge summaries, handovers, corrections to the medical record. - P Goddu A, O’Conor KJ, Lanzkron S, et al. Do Words Matter?
Stigmatizing Language and the Transmission of Bias in the Medical Record [published correction appears in J Gen Intern Med. 2019 Jan;34(1):164]. J Gen Intern Med. 2018;33(5):685-691. doi:10.1007/s11606-017-4289-2
Peer Support
- Peer Leader Program, OntarioMD
Offers complimentary consulting services to practices that can lead to more efficient EMR use and workflow, optimization of digital tools that support efficiency and access to additional functionality, improved clinical decision support, and more. - i4C Dashboard, OntarioMD
Offers clinicians tools and direct support to make practice improvements and unlock the value of their EMR data for better patient outcomes.
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